Like everyone else, we're trying our best to carry on business as usual through all of this chaos with Covid-19 right now.
Firstly, we hope you're all staying safe and keeping yourselves healthy and indoors.
If you have any questions or concerns while shopping with us, below is a list of updates from our company regarding how we're operating right now.
Shipping and handling: We're taking and sending out orders, although there are some delays of up to 10 days with our couriers.
Most orders get dispatched within 2 working days.
Even with shipping delays, 90% of products arrive within 3 days of the estimated delivery date.
Our standard shipping service still uses Royal Mail 48 Tracked. Royal Mail are providing zero-contact delivery wherever possible.
We're maintaining our high cleanliness and food safety standards, as usual. Gloves and face masks are worn by any staff that come into contact with products.
Order processing: Orders are being processed as normal, but due to supply issues some orders will be sent in two parcels.
Stock shortages: Many people have wisely chosen to shop online to avoid the chaos of the supermarkets and unnecessary contact with other. As a result, our products have been selling out much more quickly.
Under any other circumstances this would be fine, but there may be some products that are out of stock as we are experiencing delays with some of our own suppliers.
Capsules and packaging: We've also been experiencing some delays with the suppliers of some of our materials. As a result, some packs will contain capsules that are a different colour to the box (for example, you may receive a pack of Colombian Single Origin with it's yellow box, but the capsules might be blue!) This is nothing to worry about and the coffees are not mixed up even if the capsule is the wrong colour.
Some orders may also include packs that have our previous packaging designs. There's nothing to worry about and it's still the same great coffee (it just looks different from the outside.)
We're doing this since some products are running out of stock more quickly but are taking longer to make and get them back in stock, and it was quicker to use some of all the boxes we had left.
This the best option we had to keep our business running and keep our customers stocked up with their coffee pods!
More information: We hope this clears up any confusion, but if you have any questions, our team are always happy to help. If you have any questions please get in touch via email or reach out on Facebook Messenger and we'll get back to you as soon as we can.
Last updated: 30th April, 2020